Customer Service Rep


PRO EQUIPMENT RENTAL is a reputable company that specializes in providing safety solutions for businesses across various industries. We are currently seeking a friendly and customer-oriented individual to join our team as a Customer Service Representative (CSR). As a CSR at PRO EQUIPMENT RENTAL, you will be the primary point of contact for our valued customers, ensuring their satisfaction and addressing their inquiries and concerns in a professional and timely manner.

In this role, you will handle a variety of customer service tasks, including answering incoming calls, responding to emails and live chats, processing orders and returns, and resolving customer issues. You will also maintain accurate and up-to-date customer records and contribute to improving our overall customer service experience.



Respond to customer inquiries and provide assistance in a friendly and professional manner
Handle incoming calls, emails, and live chats from customers
Process orders, returns, and exchanges
Resolve customer complaints and escalate issues when necessary
Maintain accurate records of customer interactions in our CRM system
Identify and implement opportunities to improve our customer service processes
Stay up to date with product knowledge and industry trends to provide accurate information to customers
Collaborate with cross-functional teams to address customer needs and exceed their expectations


Prior experience in a customer service role
Excellent communication and interpersonal skills
Strong problem-solving and conflict resolution abilities
Ability to multitask and prioritize tasks in a fast-paced environment
Proficient computer skills and experience with CRM software
Attention to detail and accuracy in data entry
Positive and professional attitude towards customers
Ability to work collaboratively with cross-functional teams
Flexibility to work irregular hours and weekends if needed


Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Work From Home
Wellness Resources
Stock Option Plan


NOTE: For Candidates located within the US and Canada territory only.



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