Enablement Manager

Wrapbook

Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and generate data-driven insights, while enabling workers to manage timecards, track pay, and onboard to new projects from any device. Wrapbook brings clarity and dependability to production payroll, while increasing the productivity of your whole team.

Trusted by companies of all sizes, Wrapbook powers payroll for some of the industry’s top production companies, including SMUGGLER, Tuff, and GhostRobot. Our growing team of 250+ people across the USA and Canada, including entertainment and technology experts from SAG-AFTRA, DGA, IATSE, Teamsters, Amazon, Microsoft, Facebook, and more. Wrapbook is backed by top-tier investors, including Jeffrey Katzenberg’s WndrCo, Andreessen Horowitz, and A* Capital. We have raised $130M and are in a strong financial position.

The Opportunity: Enablement Manager

Wrapbook is hiring an Enablement manager responsible for leading enablement for all Client Operations teams including Customer Support, Customer Success and Operations. These teams are focusing on supporting the Customer once live on Wrapbook.

In this role, your mission is to equip our Customer Support and Success teams with the knowledge and resources to efficiently service, retain, and grow revenue. You will be responsible for developing and delivering high-impact training to support product launches, internal processes and procedures, skills development, and more.


What you’ll do:
  • Impact performance of the Support and Success teams through tailored training and enablement programs
  • Partner with Product and Product Marketing to understand the product roadmap, and develop training to support upcoming launches
  • Ensure Customer Success and Support teams are equipped with the knowledge and resources to support changes to internal processes and procedures
  • Partner with Ops leadership to develop an internal new hire onboarding program
  • Deliver a clear, consistent, and repeatable enablement program
  • Consistently report on the progress and impact of enablement activities to Client Operations leadership

What you’ll have:
  • Excellent verbal and written communication skills
  • Excellent organizational skills including time management, goal setting, and attention to detail
  • Sense of ownership and comfort with ambiguity—we are building something new which is an opportunity to contribute but also means we don’t have all the answers yet!
  • Eagerness to learn and grow

How you’ll measure success:
  • Increase of one-call resolution within Support
  • Increased product and feature adoption
  • Customer Engagement Scores

Why Join Us

At Wrapbook, creativity meets technology — and not just in the product.

In addition to a competitive salary and all the benefits you can expect from a fast-growing technology company, you’ll get access to a team of creative problem solvers and the chance to see your contributions make large impacts. Benefits include:

  • Unlimited Paid Time Off
  • Work from anywhere in Canada and USA
  • Health and Dental benefits
  • Up to $1500 towards IT set up for your home
  • Up to 2% matching RRSP / 401K
  • Learning and Development opportunities
  • Up to $50 USD/ $66.50 CAD towards Internet/Cell phone service

Our Pledge to Fostering an Inclusive and Safe Workplace:

Wrapbook pledges to be a harassment- and discrimination-free space for everyone, regardless of age, disability, ethnicity, gender identity or expression, nationality, neurotype, personal appearance, political affiliation, professional background, race, religion, or sexual identity or orientation.

Compensation
  • Zone A: San Francisco, Los Angeles, Seattle, New York City, Boston, San Diego, Washington DC$128K – $174.4K
  • Zone B: All Other US Locations$110.4K – $150.4K
  • Zone C: All Locations in CanadaCA$110.4K – CA$150.4K

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